How can I see my Order status

To lookup the status of your order, click here! If you have an ismylova.com account, you can log in and view order status and tracking on the Order History page. All orders placed Monday-Friday before 5pm will ship the same business day. For Expedited and 2-Day shipping, orders placed Monday-Friday before 3pm will ship the same business day. All orders placed after the cut off time or placed Saturday-Sunday will ship the following business day (Monday-Friday). Please note: Orders placed during special promotions (Black Friday/Cyber Monday) and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra days for order processing. If you need further assistance, please click here to email us.

How do I cancel my order?

Depending on the status of your order, we may not be able to cancel it. In order to best assist with your request, we recommend reaching out to us via phone or live chat for immediate assistance. If we are unable to cancel your order, we can always walk you through our easy returns process.

Can I use my IsMyLova e-Gift Card for in-store purchases?

IsMyLova  e-Gift Cards are valid for purchases online and in-stores within the U.S. Restrictions apply.

How do I return or exchange an item?

U.S. orders can be exchanged online or in-store within 14 days of delivery. Please review the Return Policy for how to start a U.S.-based exchange from the portal returns.ismylova.com.

 Can I make a change to my billing or shipping address before my package ships?

You may change your shipping address after you place an order by contacting customer service below. Typically, you can only do this the same day an order was placed because items are shipping as fast as possible. If an item has already been processed for shipping, you may not be able to change the address. All address corrections are subject to review and can be declined following a security screening.

Do you ship to PO Boxes?

No, we do not. If your order somehow passes our system with a PO Box address, this will cause delays.

 I am between sizes, what size do you recommend?

Please email or call us for any additional help.

Will I be charged for duties & taxes?

For applicable countries, duties & taxes will be automatically calculated and displayed during checkout. 

What's the status of my return?

We recommend using a carrier that will provide you a returns tracking #. Upon checking the receipt date of the package, please allow 2-4 business days for processing of the return.