Privacy policy
Website Privacy Policy
Last modified: 09/13/2023
Introduction
ISMYLOV INC. ("Company" or "We") respect your privacy and are committed to protecting it through our compliance with this policy.
This policy describes the types of information we may collect from you or that you may provide when you visit the website www.ismylova.com (our "Website" or “Site”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.
This policy applies to information we collect:
- On this Website.
- In email, text, and other electronic messages between you and this Website.
- When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.
It does not apply to information collected by:
- Us offline or through any other means, including on any other website operated by Company or any third party; or
- Any third party, including through any application or content (including advertising) that may link to or be accessible from or through the Website.
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
Children Under the Age of 13
Our Website is not intended for children under 13 years of age. No one under age 13 may provide any Personal Information to or on the Website. We do not knowingly collect Personal Information from children under 13. If you are under 13, do not use or provide any information on this Website or through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received Personal Information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at info@ismylova.com.
California residents under 16 years of age may have additional rights regarding the collection and sale of their Personal Information. Please see Your State Privacy Rights for more information.
Information We Collect About You and How We Collect It
We collect several types of information from and about users of our Website, including information:
- By which you may be personally identified, such as name, postal address, email address, telephone number, social security number or any other identifier by which you may be contacted online or offline ("Personal Information");
- That is about you but individually does not identify you, such as age or age range, gender, zip code, occupation, hobbies or interests, generalized purchase history, language, aggregate data.; and/or
- About your internet connection, the equipment you use to access our Website, and usage details.
We collect this information:
- Directly from you when you provide it to us.
- Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
- From third parties, for example, our business partners.
Information You Provide to Us
The information we collect on or through our Website may include:
- Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our service, posting material, purchasing our products “as a guest,” or requesting further services]. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our Website.
- Records and copies of your correspondence (including email addresses) if you contact us.
- Your responses to surveys that we might ask you to complete for research purposes.]
- Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.]
- Your search queries on the Website.
You also may provide information to be published or displayed (hereinafter, "posted") on public areas of the Website or transmitted to other users of the Website or third parties (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk. Although we may limit access to certain pages, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.
Information We Collect Through Automatic Data Collection Technologies
As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
- Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
- Information about your computer and internet connection, including your IP address, operating system, and browser type.
We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking)..
The information we collect automatically is only statistical data and does not include Personal Information, but we may maintain it or associate it with Personal Information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:
- Estimate our audience size and usage patterns.
- Store information about your preferences, allowing us to customize our Website according to your individual interests.
- Speed up your searches.
- Recognize you when you return to our Website.
The technologies we use for this automatic data collection may include:
- Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
We do not collect Personal Information automatically, but we may tie this information to Personal Information about you that we collect from other sources or you provide to us.
How We Use Your Information
We use information that we collect about you or that you provide to us, including any Personal Information:
- To present our Website and its contents to you.
- To provide you with information, products, or services that you request from us.
- To fulfill any other purpose for which you provide it.
- To provide you with notices about your account.
- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
- To notify you about changes to our Website or any products or services we offer or provide though it.
- To allow you to participate in interactive features on our Website.
- To provide shipping information through shipping companies.
- In any other way we may describe when you provide the information.
- For any other purpose with your consent.
We may also use your information to contact you about our own and third parties' goods and services that may be of interest to you. If you do not want us to use your information in this way, please e-mail us at info@ismylova.com For more information, see Choices About How We Use and Disclose Your Information.
Disclosure of Your Information
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
We may disclose Personal Information that we collect or you provide as described in this privacy policy:
- To our subsidiaries and affiliates.
- To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep Personal Information confidential and use it only for the purposes for which we disclose it to them.
- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of ISMYLOV INC.'s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by ISMYLOV INC. about our Website users is among the assets transferred.
- To third parties to market their products or services to you if you have consented to/not opted out of these disclosures. We contractually require these third parties to keep Personal Information confidential and use it only for the purposes for which we disclose it to them. For more information, see Choices About How We Use and Disclose Your Information.
- To fulfill the purpose for which you provide it.
- For any other purpose disclosed by us when you provide the information.
- With your consent.
We may also disclose your Personal Information:
- To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
- To enforce or apply our terms of sale https://ismylova.com/policies/terms-of-service and other agreements, including for billing and collection purposes.
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of ISMYLOV INC., our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
The categories of Personal Information we may disclose include:
- First name, Last name, e-mail address.
Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with the following control over your information:
- Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
We do not control third parties' collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.
Residents of certain states, such as California, Nevada, Colorado, Connecticut, Virginia, and Utah may have additional Personal Information rights and choices. Please see Your State Privacy Rights for more information.
Accessing and Correcting Your Information
You can review and change your Personal Information by logging into the Website and visiting your account profile page.
You may also send us an email at info@ismylova.com to request access to, correct or delete any Personal Information that you have provided to us. We cannot delete your Personal Information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
Residents of certain states such as California, Nevada, Colorado, Connecticut, Virginia, and Utah, may have additional Personal Information rights and choices. Please see Your State Privacy Rights for more information.
Your State Privacy Rights
State consumer privacy laws may provide their residents with additional rights regarding our use of their Personal Information.
This section sets forth privacy information relevant to residents of California, Colorado, Connecticut, Virginia and Utah, including (1) Personal Information we have collected, used and shared about you, and (2) your Privacy Rights under the laws of these states. Capitalized terms used but not otherwise defined in this section have the meanings associated with them under the applicable state privacy law.
Information We Collect, Use, and Share about Residents of California, Colorado, Connecticut, Virginia and Utah
For the 12-month period prior to the date of this Privacy Policy, we explain here what categories of Personal Information we have collected, where we got it from, why it is needed, and with whom we have shared it:
| Category of Personal Information Collected | Source of information | Purpose for Collection | Categories of potential recipients |
| Identification and contact information: such as your name, address, email address, | From you, through updates from third parties (like USPS change of address database), from our credit card partner and from sources of information available to our credit card partner | To communicate with you, to send you catalogs, information, newsletters, promotional materials and other offerings from ISMYLOV INC., or on behalf of our partners and affiliates, to offer a sweepstakes, contest or other promotion, to provide customer support when you communicate with us, to improve our Website, our customer service and support, and the user experience and to provide you with offers that may be of interest to you | ISMYLOV INC., our Service Providers, and our co-marketing partners, and other third parties, including select partners and affiliates that we believe may have or facilitate offers that may be of interest to you. |
| Loyalty information: purchase history and information on rewards or other benefits | From you and from our loyalty service provider | To administer your loyalty account and provide you with offers that may be of interest to you | ISMYLOV INC. or our Service Providers who administer our loyalty program, and our co-marketing partners |
| Purchase and order information: contact information, together with purchase details online and in store through e-receipts, delivery details, payment details, any communications we have received about your order or purchase | From you or from a ISMYLOV INC. customer who places an order to be delivered to you | To validate, confirm, verify, deliver, install, and track your order, including to arrange for shipping, handle returns and refunds, to provide customer service, to maintain a record of the purchases you make, to service products you purchased from us, to provide you offers that may be of interest to you, or to assist with account credit or fraud decisioning | ISMYLOV INC. and our Service Providers who process, fulfill and ship orders and our credit partners |
| Other delivery information: name and address of recipient for delivery, if different from customer’s | From you or from a ISMYLOV INC. customer who places an order to be delivered to you | To deliver to the person at the address which you have requested | ISMYLOV INC and our Service Providers who process, fulfill and ship orders |
| Information you provide about a third party: if you send someone else a communication from the services (such as sending a gift or gift card), we may collect information such as that person’s name, telephone number, email, and/or shipping address. | From you | To deliver to or communicate with the person at the address which you have provided, to communicate with you, or to send promotional materials and other offerings from ISMYLOV INC., or on behalf of our partners and affiliates | ISMYLOV INC., our Service Providers, and our co-marketing partners |
| Information a third party provides about you: if a third party sends you a communication from the services (such as sending a gift or gift card), we may collect information about you such as your name, email, and/or shipping address | From a third party | To deliver to or communicate with you, consistent with the third party’s request, to communicate with you, or to send promotional materials and other offerings from ISMYLOV INC., or on behalf of our partners and affiliates | ISMYLOV INC., our Service Providers, and our co-marketing partners |
| Legal and fraud prevention information: fraud checks or flags raised about your transactions, the details of a proposed transaction including the item to be purchased, and the shipping address for the proposed transaction, suspected crimes, complaints, claims and accidents | From you, the police, crime and fraud prevention agencies, the public, regulators, our fraud prevention provider, your and our professional advisors and representatives | To protect you, other customers and our business against criminal activities and risks, improve fraud protection capabilities for us and our fraud prevention provider, make sure we understand and can meet our legal obligations to you and others and can assert and defend legal claims | ISMYLOV INC., our Service Providers and other parties who help us with fraud protection and credit risk reduction, law enforcement and other governmental authorities in accordance with applicable law |
| Preference information: your marketing preferences, your account settings including any default preferences, any preferences you have indicated, the types of services/offers that interest you, the areas of our services that you have visited or ways that you interact with our Services | From you, from our website technology interaction with your browser/devices and cookies, pixels, javascript tags, and other similar technologies tracking the pages you visit, the marketing messages you open and the links you follow, and from other third-party sources of information | To enhance your online shopping experience, including as a way to recognize you and welcome you to the Site, to provide you with customized Site content, targeted offers from ISMYLOV INC. or others, promotions and advertising on the Site, through other third-party sites or app, via email, text messages, that are offered by ISMYLOV INC. or others that might be of interest to you | ISMYLOV INC. and third-party vendors and Service Providers that perform website analytic services for us or enable the customization of offers to you to improve your shopping experiences through our services or elsewhere |
| Communications: communications we have with you in any way including in person, online, by email. | From you | To service your requests, to contact you when necessary or requested, including responding to your questions and comments and providing customer support, and to obtain customer feedback and improve our customer service and customer shopping experience and to enable the communication through technical Service Providers | ISMYLOV INC and our Service Providers who assist us with customer service |
| Voluntary information: any voluntary information you provide us with, such as responses to surveys or competitions and social media account details | From you and your social media account provider | To know you better, make our communications with you more personal, learn and improve from your survey feedback, organize events and pick competition winners | ISMYLOV INC., our Service Providers who administer surveys and promotions, and our co-marketing partners |
| In-store privacy: CCTV images of you in and around entrances and exits to ISMYLOV INC. stores and offices, and your customer journey around our store from Wi-Fi connectivity or comparable technology use | From you, our CCTV and from our W-Fi and similar technology interaction with your devices | To keep you, other customers, our staff, buildings, systems and data safe and secure, to investigate potential theft, fraud or misconduct, provide you with Wi-Fi in ISMYLOV INC. stores and to better understand how customers want to shop in ISMYLOV INC. stores, popular routes and areas and where we should place different products and what products and services may be of interest | ISMYLOV INC., our Service Providers who help us with fraud protection, law enforcement and other governmental authorities in accordance with applicable law |
| Personalization: your journey through our Sites or Stores and how you use our Site, including pages visited, your mouse movement, and keystrokes, whether and when you interact with our marketing | From you, from our Site’s interaction with your browser or devices and cookies, pixels, tags, scripts, and other technologies tracking the pages you visit | To improve our Site, products and services, customer service, and customer shopping experience including to recognize you when you visit the Site and combine various interactions into a single record where appropriate and to create a session replay that shows your visit to our Site | ISMYLOV INC and third-party vendors and Service Providers that perform website analytic services for us or enable the customization of offers to you to improve your shopping or website experience for our services or elsewhere |
| Internet network and device information: IP address, internet provider, operating system and browser used, phone number according to your mobile service provider, type of device, such as laptop or smart phone, device cookie settings and other device details, such as MAC address | From you and from our Site’s interaction with your browser or devices and from Service Providers who support our fraud detection efforts | To make sure our Site technology works properly with your device and make sure you can see and use our intended Site on the device you are using, and for analytical and demographic purposes and to provide offers that may be of interest to you. We also will use this information to protect the security or integrity of the Site and our business, such as by protecting against and preventing fraud, unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized users. |
ISMYLOV INC., our Service Providers who help us with fraud protection, and third-party vendors and Service Providers that perform website analytic services for us or enable more relevant offers to you on our services or elsewhere |
| Information automatically collected from your browser: when you use the Services, some data is automatically transferred from your browser to our server, including your browser type, operating system type or mobile device model, viewed webpages, links that are clicked, IP address, mobile device identifier or other unique identifier, sites or apps visited before coming to our Site, the amount of time you spend viewing or using the Site, the number of times you return, or other click-stream or site usage data, emails we send that you open, forward, or click through to our Site. | From you and from our Site technology’s interaction with your browser or devices | We will use this information in an aggregated non-specific format for analytical and demographic purposes. We also will use this information to protect the security or integrity of the Site and our business, such as by protecting against and preventing fraud, unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized users |
ISMYLOV INC. and third-party vendors and Service Providers that perform website analytic services for us or enable the customization of offers to you to improve your shopping or website experience and the relevance of offers to you on our services or elsewhere |
| Accident information: details about any accident or injury on our premises, or health incident | From you, witnesses or observed about you | To get you the help you need, deal with the emergency services, insurance and claims, to prevent loss and to defend ourselves | ISMYLOV INC., law enforcement and other governmental authorities in accordance with applicable law, and our professional advisors |
| Suspected crime information: details of your identity, image, name and address, suspected or alleged thefts, fraud, assault or other criminal behavior | From crime and fraud prevention agencies, from you, witnesses, and from the police | To protect customers, the public and our business against risks and crime, to prevent loss, to prosecute crime, and to defend ourselves | ISMYLOV INC., law enforcement and other governmental authorities in accordance with applicable law, and our professional advisors |
Your California Rights (California Consumer Privacy Act)
If you are a California resident, the California Consumer Privacy Act provides you with the following rights with respect to your Personal Information:
- Right to Know – the right to request to know the categories or specific pieces of Personal Information we have collected, used, disclosed and sold about you. You may call us at +19542888822. You also may designate an authorized agent to make a request to know on your behalf and that agent may make the request in the same way. To complete your request, we may need additional information from you to verify your identity.
- Right to Delete – the right to request that we delete any Personal Information we have collected about you, subject to certain exceptions. You may call us at +19542888822. You also may designate an authorized agent to make a request to delete on your behalf and that agent may make the request in the same way. To complete your request, we may need additional information from you to verify your identity.
- Right to Correct – the right to request that we correct any Personal Information we have collected about you, subject to certain exceptions. The easiest way to submit a request to correct is to send us an email at the following address info@ismylova.com . You also may designate an authorized agent to make a request to correct on your behalf and that agent may make the request in the same way. To complete your request, we may need additional information from you to verify your identity.
- Right to Opt-Out of Sale or Sharing – the right to request to opt-out of the sale or sharing of your Personal Information. The easiest way to submit a request to opt-out of sale or sharing is to send us an email at the following address info@ismylova.com. You also may designate an authorized agent to make a request to opt out of sale or sharing on your behalf and that agent may make the request in the same way. Please see above for the categories of Personal Information we have sold about you in the preceding 12 months.
- Right to Limit Use of Sensitive Personal Information – the right to request to limit our use of your sensitive Personal Information. The easiest way to submit a request to limit the use of your sensitive Personal Information is to send us an email at the following address info@ismylova.com. You also may designate an authorized agent to make a request to opt out of sale on your behalf and that agent may make the request in the same way.
When you exercise these rights and submit a request to us, we will verify your identity by asking you to log in to your account if you have one with us. Or if you do not, we may ask for your email address, order numbers of previous orders, or other information we think would allow us to verify your request. ISMYLOV INC. also may use a third-party verification provider to verify your identity.
The fact that you have elected to exercise these rights will have no adverse effect on the price and quality of our goods or services.
In addition to the above, and as set forth below, California law requires us to identify, for the 12-month period prior to the date of this Privacy Policy, what information ISMYLOV INC. has "sold” or “shared” about you. Please be assured that ISMYLOV INC. does not sell or rent your personal identifying information to third parties outside the ISMYLOV INC. subsidiaries or affiliates. Instead, there are instances where ISMYLOV INC. has shared Personal Information to provide our customers with personalized services or customized offers to improve your shopping or online experiences through our services or elsewhere. We do this in ways that are intended to extend the ISMYLOV INC. luxury experience to our customers in a variety of environments. Depending on the circumstances and the contractual obligations in place, this sharing may be considered a "sale" or “sharing” under California law and you may have the right to request that we stop such sharing as more fully set forth below. This sharing may include:
- identifiers such as a device or browser identifier; cookies, beacons, pixel tags, mobile ad identifiers and similar technology; customer number, IP address, online identifier, and other forms of persistent identifiers.
- commercial information, including records of products or services purchased, obtained, or considered, and other purchasing or consuming histories.
- Internet and other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with websites, applications or marketing; and
- inferences drawn from any of the information identified above to create a profile about you reflecting your preferences and behavior.
We do not use or disclose sensitive Personal Information, as defined in applicable laws, for any purposes other than those permitted by applicable law.
You can opt-out of the use of third-party cookies for personalized advertising by setting your cookie preferences on our website by selecting this Do Not Sell or Share My Personal Information button and modifying your cookie preferences under the cookies subsection or on your browser.
California Privacy Rights on Direct Marketing (Shine the Light Requests)
If you are a California resident, the California Shine the Light law gives you the right to request information about our disclosure of Personal Information to third parties or affiliated companies for their direct marketing purposes. This information would be included in a response to a request to know as set forth above, so you may elect to make that request. Or to make a shine the light request, please submit a written request to the following email address specifying that you want a copy of ISMYLOV INC. "California Privacy Rights" notice: info@ismylova.com. Please include "Attn: California Privacy" in the subject line. We are not responsible for notices that are not labeled or sent properly, or do not have complete information. Please allow up to 30 days for us to process your request. You may submit such a request once per year.
Non-affiliated third parties are independent from ISMYLOV INC., and if you wish to receive information about your disclosure choices or stop communications from such third parties, you will need to contact those non-affiliated third parties directly.
Your Virginia (starting January 1, 2023), Colorado (starting July 1, 2023), Utah (starting December 31, 2023) and Connecticut (starting July 1, 2023) Privacy Rights
Colorado, Connecticut, Virginia, and Utah each provide their state residents with rights to:
- Confirm whether we process their Personal Information.
- Access and delete certain Personal Information.
- Data portability.
- Opt-out of personal data processing for targeted advertising and sales.
Colorado, Connecticut, and Virginia also provide their state residents with rights to:
- Correct inaccuracies in their Personal Information, taking into account the information's nature processing purpose.
- Opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects. Residents of Colorado and Connecticut also may designate an authorized agent to make a request to opt-out on their behalf and that agent may make the request in the same way.
The easiest way to exercise any of these rights is to submit a request by sending us an email at the following address info@ismylova.com. You also may designate an authorized agent to make a request to know on your behalf and that agent may make the request in the same way. To complete your request, we may need additional information from you to verify your identity.
If we deny your request, you have the right to appeal our decision. The easiest way to submit a request to appeal is to send us an email at the following address info@ismylova.com. We will respond to appeals from Virginia and Connecticut residents within 60 days. We will respond to appeals from Colorado residents within 45 days.
Nevada provides its residents with a limited right to opt-out of certain Personal Information sales. Residents who wish to exercise this sale opt-out rights may submit a request to this designated email address: info@ismylova.com.
When you exercise these rights and submit a request to us, we will verify your identity by asking you to log in to your account if you have one with us. Or if you do not, we may ask for your email address, order numbers of previous orders, or other information we think would allow us to verify your request. We will endeavor to honor such requests unless such a request conflicts with certain lawful exemptions under your state’s consumer privacy law.
The fact that you have elected to exercise these rights will have no adverse effect on the price and quality of our goods or services.
Data Security
We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Website. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
Changes to Our Privacy Policy
It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Website home page. If we make material changes to how we treat our users' Personal Information, we will notify you by email to the email address specified in your account and/or through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.
Contact Information
To ask questions or comment about this privacy policy and our privacy practices, contact us at: info@ismylova.com







